Home Support & FAQ Sales and Refund Policy

Sales and Refund Policy

 

Consumer

Thanks for purchasing iReal Blu-ray player software. The fact that you choose our product is always the reason we keep moving on. We surely want to guarantee you a rewarding experience while you’re exploring, evaluating, and purchasing our Blu-ray player software. There are terms and conditions that apply to transactions at iReal, as with any shopping experience. The main thing to remember is that by placing an order or making a purchase at iReal, you agree to the terms set forth below along with iReal’s Privacy Policy and Terms of Use.


 

Refund

iRealSoft provides you trial versions for downloading directly from our website. You can make sure the compatibility with your OS and satisfy all of your requirements before purchasing the full version by using our “try-before-you-buy” versions.

Due to the automatic character of the way orders are processed and fulfilled, once an order is processed, registration details and downloading instructions are issued, there is no cancellation. Expectations to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist.


 

Unaccepted Circumstances

Under the following circumstances, we generally do not refund or exchange products:

  • You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
  • You changed your mind after placing an order.
  • You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
  • Refund for part of a bundle.
  • You failed to receive the registration code for the product, and didn't try our "Registration Code Retrieval" wizard.

 

Accepted Circumstances

Under the following circumstances, refund will be handled on a case-by-case basis and granted when these emergency or extenuating circumstances exist.

  • You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
  • You've been double charged due to the system problem of the third party payment platform.
  • The product has fatal technical problems, and our technical support team failed to provide a fix or work-around within one month.
  • You never received the registration code of the product from us, and even failed to retrieve the code from our "Registration code Retrieval" wizard or got no response from our support team after reporting this to us.

 

Once your refund is issued, please:

  • Uninstall the software and remove it from your computer.
  • Destroy the disc and uninstall the software from your computer if you purchased a CD version of the product.
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Version: 3.6.15
Size: 36.7 MB

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Version: 3.2.7
Size: 33.9 MB

Requirements

You can download Blu-ray Media Player and test it before buying.

Requires OS X 10.5+ and Blu-ray Drive

Requires Windows XP or later and Blu-ray Drive

Having Problems

Contact the Support team